Defective goods are products that do not meet quality, quantity, or other standards set by law or contract. Example: a car design that makes the vehicle prone to rolling over, a toy designed with small parts that can cause choking, or a piece of furniture that is unstable and likely to tip over can all have design defects.
Section 2 (10) of the Consumer Protection Act, 2019 defines the term “Defect” as follows. “Defect ” means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods or product and the expression “defective ” shall be construed accordingly.
Section 2 (33) of the Consumer Protection Act, 2019 defines the term “Product” as follows. “Product” means any article or goods or substance or raw material or any extended cycle of such product, which may be in gaseous, liquid, or solid state possessing intrinsic value which is capable of delivery either as wholly assembled or as a component part and is produced for introduction to trade or commerce, but does not include human tissues, blood, blood products and organs.
The Sale of Goods Act of 1930 in India addresses defective goods by establishing conditions and warranties for the sale of goods.
The Consumer Park Opinion: “Consumer protection holds equal vital to the manufacturing, sales, and service sectors for economic development.” – Dr V. Ramaraj, District Judge Super Time Scale @ District Consumer Commission. The Consumer Park agrees with his views, which was expressed on 24 December 2024 at National Consumer Day event.
